Wednesday, August 6, 2014

Rendezvous Hotel Singapore - A Memorable Weekend!

Book a Club Room under the Weekend Getaway Package. We were escorted to the Club Lounge at 11th floor for our check-in and being served by Guest Service Executive Ms Marjorie Anne Morlales who was very helpful and attentive to our needs and requests throughout our stay. We were really glad to be given a room on the same floor and complimentary late check out at 3pm.

As we plan to do some shopping at nearby The Cathay in the afternoon, we requested for our complimentary afternoon tea at the Courtyard to be postponed to after our checkout the next day, and Ms Marjorie contacted them to make the necessary arrangements. However later in the afternoon we changed our minds and decided to have our tea on the same day and again Ms Marjorie gladly make the necessary arrangements for us.

After our evening cocktail we requested to be given a tour of the Executive room and she personally bought us to the room and patiently explained the different designs concepts of the Club/Suite rooms located at each floor i.e. 9th to 11th floor.

On comparison the Club room might be slightly small but it has everything you need for a comfortable stay. But if you need to have a bathtub in your room you will need to book a Suite as Club Room does not come with a bathtub.

Other than the personalized service by their staff what I love about this hotel is the location. It is situated right within walking distance between Bras Basah MRT Station and Dhoby Ghaut MRT Station, and there is a 24 hours food court just next door so you do not need to worry about getting hungry in the middle of the night. I also love the fact that the hotel has a KTV studio in case you are in the mood to sing your heart out.

On a negative note, we found the Courtyard too stuffy for our liking. Although the Management have positioned several large fans around the café but it is not enough to convince us to revisit the café again.

Having said that the afternoon tea were delicious and the next time when I stay here again I will requested them to be enjoyed in my room which would be perfect.

Overall we have a great weekend and will definitely recommend this hotel to our friends. We will like to thank the staff at the Club Lounge, especially Ms Marjorie for a memorable stay. You guys are fantastic!
Room Tip: Rooms at the 11th floor share the same floor with the Club Lounge.

A few days later ...

Yan Leng K, General Manager at Rendezvous Hotel Singapore by Far East Hospitality.
Dear Alson_Teo,

Thank you for taking your valuable time to write this review to compliment Rendezvous Hotel Singapore. We are glad to hear that you have enjoyed your stay with us.

Our hotel is well located in the Arts and Heritage District, which complement well with our Art-inspired brand for travellers who are looking for a different experience. Other than this, we are also great for business leisure travellers as the Central Business District is just 10 minutes away and Orchard Road is just next to us. This presents our guests plenty of options while they stay with us.

Beside location, at Rendezvous Hotel, it is our pleasure to ensure every guest leaves with a great stay experience and the personalised service is key to our success. We appreciates that modern travellers are more sophisticated and we cater to the different needs of our guests by serving them as individuals. We will pass on your compliment to Majorie to spur her to continue with such great services.

On our revamped Club product, Club Rendezvous, we are pleased to hear that you find it great. We have spend a lot of effort in crafting the product as we do not want to provide products or services that our premium guests do not require yet have to pay. As such, we have carefully selected the right ones for our Club guests.

With regards to your feedback on the Courtyard. We take note of the heat in the Courtyard and we do have plans to bring down the temperature of the Courtyard to ensure it is comfortable for our guests. We will announce the plans once we are ready to do so.

Thank you for choosing to stay with us. We look forward to welcoming to Rendezvous again.

Yours sincerely,
Yan Leng

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