We were directed to a separate check in/out counter just beside the main counter as we have booked a club room. The check in was fast, took less than 10 mins, not enough time to finish our welcome drinks (lime juice) and we were told that we can bring the drinks to our room.
The bed and pillows are very comfortable but we didn’t like the position of the bed as it is facing towards the wall instead of the window, and we were also disappointed that there is no bathtub in our club room.
Another issue we had during our stay is the air-conditioning in the room. We woke up feeling cold in the middle of the night but could not find the control for the air-conditioner. We searched throughout the room but couldn’t locate it, and thus thought that the hotel is using a central air conditioning system and there is nothing we can do about the temperature in the room. We were only told during check out that the control is actually beside the bed, instead of on the wall near the room's entrance like most other hotels.
Another thing unique about this hotel is that it does not serve bottled drinks, and instead it offers drinking water bottled in glass container, which I hearty support since it is an eco-friendly hotel. My only concern is that I am not sure if the hotel's housekeeping team will replaced them every time a guest checked out as there is a risk that an ill-intentioned guest might replace the drinking water with some other forms of water for the next unsuspecting guest.
We next went to the club lounge for our afternoon tea and totally fell in love with the place. It is very spacious, cozy and relaxing, exactly what we need after a tough week.
|Breakfast @ Club Lounge|
After our afternoon tea we went around exploring the hotel and were very impressed with its unique design. I also have a great time chatting with other hotel staffs, and they gladly advised me on the best time to visit the hotel, where to find good restaurants nearby, etc.
Our adventure continues in the evening when we were about to enter our room, we heard moaning sounds, and other things that distinctly indicate that our neighbours next door were having a very intimate moments in their room. But we couldn’t hear anything in our room when we closed the door which I guess is a good thing.
Overall it was a pleasant experience and we are definitely coming back.
A few days later ...
Gino-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review
Dear Alson_Teo, thank you for taking the time to share your thoughts with us. I have noted your comments on the mini bar and rooftop terrace and have shared your feedback with the team for their immediate review. I am also delighted to read that you enjoyed your Orchid Club experience and it will be our pleasure to welcome you back soon for another memorable staycation. Gino