Sunday, September 7, 2014

Sheraton Towers Singapore - Feels Like Home

So far this is the only hotel that met all my requests and even exceeded them. I requested for a high floor and I was given the highest floor. I requested for my room to be away from the elevator and was given a corner room far away from the elevator. I asked to change the bed sheets on the morning of my arrival and they changed every thing, including the towels, bathrobes, etc, and I was given a complementary late check out without asking. Thanks.

Even though there is no exclusive check-in for guests under the Towers Executive Programme, check-in was a breeze, and in less than 5 mins we were on the way to our room. However I was required to pay SGD $100 deposit during check-in, maybe because I am using a debit card instead of a credit card, which I feel that the hotel should have informed me earlier when I made the reservation.

Unlike most other hotels, The executive lounge is located at 3rd floor instead of high floor. Because you need to use your room's door card to open the lounge’s door, the staffs stationed at the lounge do not have to ask for your room nos. Although we were disappointed that the lounge does not serve other types of fruit juices, except for orange juice in the evening and the choices of finger food were quite limited, it is still a very good place to relax and chat. 

Nevertheless, we decided to go for our breakfast at the The Dining Room instead of at the lounge next morning, and we were happy for making that decision. We love the breakfast spread at The Dining Room, and really enjoyed our breakfast right next to the garden and waterfall. 

During the stay I witness a few tourists staying in the hotel asking for directions to Newton Food Centre, so for my overseas friends in case you are wondering how to get there, when you come out of the hotel turn left towards Newton MRT Station which is less than 5 mins walk, use the station’s underground passage to get to the other side of the road, take the small path heading towards the overhead bridge which will led you directly to the food centre. Personally I am not a big fan of Newton Food Centre and I find the food there quite average. Nevertheless it is still a good place to try out the local delicacies at a reasonable price if you do not mind the touts. But you really do not need to worry too much about them, just ignore them and they will go away. As for Orchard Road you can either take a 15 mins walk or a train ride to Orchard MRT Station.

Overall it was a pleasant stay and although it does not have a “WOW” factor, but it feels comfortable and relax just like home. Thank you Sheraton Tower for been a great host.

A few days later ....

SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 4 days ago
Dear Alson_Teo,

Thank you for taking time to share your detailed review of our hotel. It is heartening to hear that we have met your requests and expectations. We are also glad that you had a pleasant experience during your check-in and check-out. Your compliments on our Towers Executive Lounge and The Dining Room are appreciated and we are pleased that you enjoyed the breakfast spread.

Please rest assured that your feedback on the variety of food in the Towers Executive Lounge has been duly noted for review and improvement. It was a pleasure having you with us and we look forward to welcoming you back again.

Best regards,
Director of Rooms

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